Hotel and Restaurant Management
This program trains people to manage activities related to lodging accommodations and the products and services offered in various types of hotels: reception and reservations, sales and marketing, housekeeping, administration and management, catering and banquets, business support and information.
About the program
Program objectives
This program trains individuals to become mid-level supervisors who can provide services of various types related to the hotel industry (reception, front desk and reservations, sales and marketing, housekeeping, administration and management, catering and banquets, support for events and activities, information). After acquiring a few years’ experience, some supervisors may be called upon to work in more specialized positions such as assistant housekeeping manager or assistant maître d'hôtel.
Accommodation supervisors are expected to manage activities related to accommodations and all corresponding products and services. They can work in hotel establishments of all sizes, offering various types of services and located either in rural, suburban or urban areas.
Accommodation supervisors ensure proper management of the hotel establishment much like they would any business, maintaining good communication between the different departments. As a result of their status within the establishment, they are often required to play multiple roles—managing, coordinating, providing information and making decisions. In addition to this, they must also act as representatives of the establishment when dealing with personnel, clientele, suppliers and the community. In performing their duties, they will often have to interact with people in the hotel industry, the restaurant industry and the tourism industry as well as government representatives, investors, shareholders and various intermediaries.
These individuals use various systems, each with their own specific function, including reservation or pricing systems, office equipment, specialized or general software, networked computers and various administrative documents (contracts, policies, regulations, collective agreements, forms).
This program trains individuals to become mid-level supervisors who can provide services of various types related to the hotel industry (reception, front desk and reservations, sales and marketing, housekeeping, administration and management, catering and banquets, support for events and activities, information). After acquiring a few years’ experience, some supervisors may be called upon to work in more specialized positions such as assistant housekeeping manager or assistant maître d'hôtel.
Accommodation supervisors are expected to manage activities related to accommodations and all corresponding products and services. They can work in hotel establishments of all sizes, offering various types of services and located either in rural, suburban or urban areas.
Accommodation supervisors ensure proper management of the hotel establishment much like they would any business, maintaining good communication between the different departments. As a result of their status within the establishment, they are often required to play multiple roles—managing, coordinating, providing information and making decisions. In addition to this, they must also act as representatives of the establishment when dealing with personnel, clientele, suppliers and the community. In performing their duties, they will often have to interact with people in the hotel industry, the restaurant industry and the tourism industry as well as government representatives, investors, shareholders and various intermediaries.
These individuals use various systems, each with their own specific function, including reservation or pricing systems, office equipment, specialized or general software, networked computers and various administrative documents (contracts, policies, regulations, collective agreements, forms).
Condition of admission
Before applying to a program leading to a Diploma of College Studies (DCS), applicants who studied in Québec must meet the following three requirements:
The applicant must have a Secondary School Diploma and be in one of the following situations:
The applicant has a Secondary School Diploma (SSD)*
NOTE: a SSD holder that has not passed the following courses may be required to complete remedial courses:
Secondary 5 Language of Instruction
Secondary 5 Second Language
Secondary 4 Mathematics
Secondary 4 Science and Technology or Secondary 4 Applied Science and Technology or Secondary 4 Physical Science
Secondary 4 History and Citizenship Education or Secondary 4 History of Quebec and Canada
The applicant holds a Diploma of Vocational Studies (DVS) and has successfully completed the following subjects*:
Secondary 5 Language of Instruction
Secondary 5 Second Language
Secondary 4 Mathematics
The applicant has training deemed equivalent by the College.
The applicant has training and experience deemed sufficient by the College and has interrupted full time studies for at least 24 months.
The applicant satisfies, if applicable, the special conditions for admission established by the Minister which specify the program prerequisites*.
The applicant satisfies, if applicable, any special conditions for admission established by the College for each of its programs.
*If the applicant is enrolled in school and completing his or her secondary studies at the time of application, the grades sent by the school must demonstrate that the applicant is passing in all the courses required to complete the SSD and required to fulfill the admission requirements.
The applicant must have a Secondary School Diploma and be in one of the following situations:
The applicant has a Secondary School Diploma (SSD)*
NOTE: a SSD holder that has not passed the following courses may be required to complete remedial courses:
Secondary 5 Language of Instruction
Secondary 5 Second Language
Secondary 4 Mathematics
Secondary 4 Science and Technology or Secondary 4 Applied Science and Technology or Secondary 4 Physical Science
Secondary 4 History and Citizenship Education or Secondary 4 History of Quebec and Canada
The applicant holds a Diploma of Vocational Studies (DVS) and has successfully completed the following subjects*:
Secondary 5 Language of Instruction
Secondary 5 Second Language
Secondary 4 Mathematics
The applicant has training deemed equivalent by the College.
The applicant has training and experience deemed sufficient by the College and has interrupted full time studies for at least 24 months.
The applicant satisfies, if applicable, the special conditions for admission established by the Minister which specify the program prerequisites*.
The applicant satisfies, if applicable, any special conditions for admission established by the College for each of its programs.
*If the applicant is enrolled in school and completing his or her secondary studies at the time of application, the grades sent by the school must demonstrate that the applicant is passing in all the courses required to complete the SSD and required to fulfill the admission requirements.
Available in 4 institutions
3 years
Technical Program